Frequently Asked Questions

Contact us via the website form or give us a call. Calls can be hard to answer when we're near machinery, so if we miss you just leave a message and we'll get back to you by end of day. Emails are answered within 24–48 hours. It helps to have an idea of dimensions, the size of your space, and a rough sense of timber tone or style. We'll come back with a rough estimate, then work up a detailed quote.

Absolutely. You're welcome to visit the workshop to meet Chris in person, or we can handle everything via email and phone. Either way, we'll guide you through the options and help you land on something you'll love.

Yes. Share your ideas, rough dimensions, space restrictions, and storage needs and we'll draft a sketch and email it through for discussion. Most pieces go through a couple of rounds of refinement before we're both happy.

Your production time is confirmed in writing when you place your order, and we do everything we can to hold to it. Timber supply and workshop scheduling can occasionally shift a date — if that happens, you'll hear from us well before it affects you.

Yes, provided production hasn't started. We'll always do our best to accommodate changes without adding costs, but if a change requires significantly more work or materials there may be an adjustment to the price.

Once you've paid an invoice against a set of drawings, those drawings are the piece we build — so it's worth taking your time over them. Anything raised after that point can't always be worked in.

Not at all. We guide you through it all. Timber samples and finish samples are available at the workshop so you can see and feel the result before committing.

Yes, if it's available and furniture grade. We work in solid Australian and imported hardwoods — American Oak, Tasmanian Blackwood, Victorian Ash and others — all ethically sourced, with recycled timber available where the piece suits it.

Usually yes — assessed case by case depending on the condition and usability of the timber. Get in touch and we'll take a look.

Timber is a natural material — colour and grain vary from board to board. We don't apply stains, so what you see is what the timber gives you. Gum veins, knots, and colour variation are part of what makes each piece unique. Ash and Oak tend to be fairly consistent; Blackwood and Mountain Ash can vary considerably. If you'd like certainty before you commit, come and see a sample in person.

We use natural finishes that are water and dirt resistant, durable, and microporous — meaning they move with the timber rather than sitting on top of it, so they won't crack, peel, or blister. All finishes are safe for humans and animals once dry. Varnish or tints are used when required or specifically requested.

We provide digital 3D renders and dimensioned drawings before production begins, so you can see exactly what you're getting and sign off on it. Nothing goes into the workshop until you're happy with the design.

We stand behind our workmanship. If there's a genuine fault in how a piece has been built, talk to us and we'll put it right.

Because every piece is made to order for one customer, we're not able to accept returns or offer refunds for change of mind. That's why we spend the time we do on drawings, renders and timber samples before we start — so there are no surprises at delivery. Full details are in our terms and conditions.

Solid timber responds to its environment. Minor movement, small splits or hairline cracks can appear as a piece acclimatises to your home — that's a characteristic of real timber, not a fault. Keeping furniture away from heating vents and direct air conditioning goes a long way. If something concerns you, send us a photo and we'll take a look.

Every Kithe piece is handcrafted in Melbourne from quality solid timber, personally selected for your order. There's no flat-pack, no veneer, no shortcuts. You're buying a one-off piece built to last a lifetime — not something you'll replace in a decade.

Talk to us. Reducing dimensions slightly or substituting timber types can often bring the price within reach without compromising the design. There's almost always a way to make it work.

Delivery is quoted at the time of purchase and added to your balance invoice:

Metropolitan Melbourne	$150
Sydney	$380
Brisbane	$700
Adelaide	$550

All other locations are quoted individually depending on distance and piece size.

Yes. We use experienced furniture transporters who know how to handle handcrafted pieces. Every item is wrapped and blanketed before loading.

Not at all, but please let us know when ordering so the transporters are informed and come prepared.

Tell us about anything that could make the delivery tricky — narrow doorways, tight corners, low passageways, a long carry from the nearest parking. We'd much rather know in advance than have a truck turn up to a piece that won't fit through the door. If access issues aren't flagged beforehand and extra equipment or labour is needed on the day, additional fees may apply.

Yes — a 50% deposit secures your order and reserves your place in the workshop schedule. The deposit is non-refundable, as it covers timber purchased for your piece and the production slot held for you.

The balance is due 3–4 business days before delivery.

Get in touch as early as you can and we'll talk it through. The deposit itself isn't refundable, but the sooner we know, the more flexibility there is. If we're ever unable to fulfil an order at our end, your deposit is refunded in full.

Yes — Mastercard and Visa via the E-Way secure payment gateway. We also accept bank transfer, cash, and cheque.

Always. And if you share your budget upfront, there's almost always a way we can work within it.

No traditional showroom, but we welcome visitors to the workshop to meet Chris, see whatever's currently being built, and view timber and finish samples in person. It's the best way to get a feel for what we do.

Yes. Many of our customers handle everything via email — we work through the design together, send renders for approval, and share progress photos throughout the build. You don't need to visit in person to end up with something you love.